Shipping and Delivery Policy

We deliver goods to locations within South Africa only. Shipping and delivery timelines will be indicated during the checkout process and may vary depending on your location, courier availability, and product type.

• Subject to stock availability, orders are typically processed within 2-3 business days from the date the full payment reflects. You will receive an order confirmation email once your order has been placed, and a shipping confirmation email with a tracking number when your order is dispatched.
• Delivery times vary depending on your location and selected shipping method. In general, standard shipping within the country takes 4 -10 business days, while expedited options are available for faster delivery.
• Shipping fees are calculated based on the destination, weight, and size of your order. Any applicable fees will be displayed before you finalize your purchase at the checkout. Estimated delivery times are provided at checkout and may vary due to courier schedules, holidays, or unforeseen circumstances. Every effort is made to ensure that the delivery charges shown on the Website are accurate at the time of purchase. However, if a delivery fee is displayed incorrectly, Mild n Wild  will not be obliged to deliver products at that incorrect rate. Should the User decide to cancel the purchase after being informed of the correct delivery fee, Mild n Wild will only be liable for refunding any payment already made by the User. Free delivery may be available for orders above a specified value, as indicated on the Site.
• If your order is delayed, lost, arrives damaged or show signs of tampering, please contact our customer service team within 48 hours for assistance. We will investigate and work with the courier to resolve the issue. Replacement or refund policies for lost or damaged items are outlined in our Returns Policy. We are not liable for delays or losses resulting from events beyond our control, including but not limited to natural disasters, strikes, courier delays, or political unrest. Delivery times are estimates and not guarantees.
• The User agrees that, upon delivery of their order, they may be required to present a valid form of identification and commits to providing such identification when requested.
• Please ensure that your shipping address (Physical Address) is complete and accurate as Mild n Wild does not verify the accuracy of the delivery address provided by the User. We will not deliver any products to postal addresses, e.g. (P.O. Box address). We are not responsible for any costs, loss, damages or claims incurred due to incorrect address information provided by the User. Risk of loss and title for Products pass to you upon delivery to the specified address. The User must ensure that someone will be available at the delivery address between 08h00 and 17h00 on business days (Excludes Saturdays, Sunday and Public Holidays). If no one is present at the designated delivery address to receive the order, the courier will retain the products and notify the User of the attempted delivery. The courier will then coordinate with the User to schedule a new delivery date and time. Should there be any additional charges incurred due to the User’s unavailability to accept the delivery or if the courier returns the products to Mild n Wild as a result, the User will be responsible for those fees.
• Mild n Wild aims to deliver orders within the time frame shown on our Website. However, larger orders, order quantities, longer distances, or other factors may cause delays. Users will be informed of any expected delays, and any revised delivery times will replace those stated in confirmation emails or invoices.