Privacy Policy

1.  Introduction

Your privacy is important to us at Mild n Wild (Pty) Ltd, Registration Number: 2019/306213/07 (“MnW”, “we”, “us”, or “our”). This privacy policy outlines how we collect, use, disclose, and protect your personal information when you use our e-commerce website www.mildnwild.co.za (“the Website”). By accessing or using our website, you agree to the terms of this privacy policy and consent to the processing of your personal data as described below, in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African privacy laws.

2. Definitions

  • Account – Means a unique account created for you to access our Service or parts of our Service.
  • Business Day – Any day other than a Saturday, Sunday, or public holiday in South Africa.
  • Cookies – Are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
  • Customer – Any individual or legal entity who creates an account, browses, or purchases goods or services from the Website.
  • Device – Means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Order – A confirmed request by a Customer to purchase Products/Services via the Website, subject to acceptance by MnW.
  • Personal Information – Any information relating to an identifiable natural person or identifiable juristic person, as defined by the Protection of Personal Information Act (POPIA).
  • Products/Services – The merchandise, goods, or services made available for purchase via the Website.
  • Service Provider – Means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data – Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website – The digital platform managed by Mild n Wild (Pty) Ltd, accessible at mildnwild.co.za, through which goods and services are bought and sold.
  • You – Means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3. User Agreement

By accessing or using the Website, all users agree to be legally bound by the most recent version of these terms and conditions. MnW reserves the right to update, amend, or replace any part of these policies at its sole discretion, with changes taking effect immediately upon posting on the Website. Users are responsible for reviewing policies periodically and are deemed to accept updates by continuing to use the Website. If users do not accept the latest terms, their only recourse is to cease using the Website.

4. Information We Collect

We collect various types of information from you when you interact with our Website, including:

a. Personal Information

  • Full name
  • Email address
  • Contact numbers (mobile and/or landline)
  • Physical address (billing and shipping address)
  • Identity or passport number (where applicable)
  • Date of birth (where applicable)

b. Payment Information

  • Credit/debit card details
  • Bank account information (for refunds or EFT payments)
  • Payment gateway transaction IDs

c. Technical and Usage Information

  • IP address
  • Browser type and version
  • Device information (model, operating system, unique device identifiers)
  • Log data (pages viewed, access times, referring URLs, clickstream data)
  • Cookies and similar technologies (see section 11)

d. Communication Information

  • Records of email, chat, or phone correspondence with us
  • Feedback, reviews, or survey responses

e. Optional Information

  • Marketing preferences and interests
  • Participation in promotions or competitions

5. How We Use Your Information

We use your personal information for the following purposes:

  • To process, confirm, and deliver your orders
  • To verify your identity and prevent fraudulent transactions
  • To process payments and issue refunds
  • To provide customer service and respond to enquiries
  • To communicate with you about your account, orders, or queries
  • To send you marketing communications, subject to your consent
  • To improve our Website, products, and services
  • To comply with legal, regulatory, and tax obligations
  • To detect, prevent, and address technical issues or security breaches

6.  Sharing and Disclosure of Information

We will not sell, rent, or trade your personal information to any third parties. However, we may share your information with the following categories of recipients:

  • Service providers and business partners who assist with payment processing, order fulfilment, delivery, marketing, or IT support.
  • Payment gateways and financial institutions
  • Regulatory or governmental authorities as required by law.
  • Professional advisors (e.g., auditors, lawyers) where necessary
  • Third parties in connection with a sale, merger, or reorganisation of the business (subject to confidentiality agreements)

These third-party service providers are contractually bound to protect your personal information and may not use it for any purpose other than to provide the services specified by us.

7. Transfer of Personal Information

Personal information collected by MnW may be transferred to third party partners and businesses, including online payment and delivery providers. Your personal information may be stored or processed outside South Africa by our service providers. In such cases, we ensure that adequate data protection measures are in place and that your information is treated with the same level of protection as required by South African law.

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law (including tax, accounting, and regulatory requirements). Once information is no longer needed, it will be securely deleted or anonymised.

9. Account Registration and Security

  • To access certain Website features (including checkout, order tracking, and vendor tools), users are required to register for an account using accurate, complete personal information as requested.
  • Registration data including your Full name, email address, Contact numbers (mobile and/or landline), Physical address (billing and shipping address), and password must be true and maintained up to date.
  • Users are responsible for safeguarding their login credentials and for all activities conducted under their account.
  • In the event of suspected unauthorised use or security breach, users must immediately notify MnW via info@mildnwild.co.za. We reserve the right to freeze, terminate, or restrict access to accounts involved in suspicious or fraudulent activity, or in breach of these terms, with or without notice.
  • Accounts may be terminated if information is found to be false, or if a user uses the Website for unlawful purposes.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Recognize repeat visitors and preferences
  • Facilitate the ordering and checkout process
  • Collect analytics about site traffic and user behaviour
  • Enable certain Website features (such as saving your shopping cart)

You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the Website.

11. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act, you have certain rights:

  • The right to be informed about how your personal information is used.
  • The right to access and correct your personal information.
  • The right to object to the processing of your information for certain purposes (e.g., marketing).
  • The right to request deletion or anonymisation of your information in certain circumstances.
  • The right to lodge a complaint with the Information Regulator (South Africa) if you believe your data is being misused.
  •  To exercise any of these rights, please contact us at info@mildandwild.co.za

12. Intellectual Property

  • All Website content—including but not limited to text, graphics, photographs, product descriptions, logos, trademarks, and software code is the exclusive property of MnW or its licensors. Copyright and intellectual property laws protect all content.
  • No portion of the Website may be copied, modified, distributed, or exploited for commercial purposes without written approval from MnW. Requests for usage rights may be submitted to info@mildnwild.co.za.
  • Users may not use automated tools (robots, spiders, scraping tools) to extract data from the Website for any purpose.

13. Customer Conduct

All users and customers are expected to treat each other, vendors, and employees of MnW with respect and courtesy at all times.

  • The following are strictly prohibited:
    • Use of the Website for illegal or fraudulent purposes.
    • Transmission of harmful software, spam, or unauthorised advertising.
    • Impersonation or misrepresentation of identity.
    • Harassment, threatening language, or abusive conduct.
    • Attempts to gain unauthorised access to any part of the Website or other user accounts.

Any breach of these rules may result in suspension or permanent termination of Website access, with notification to authorities if necessary.

14. Third-Party Links and Content

  • The Website may include links or references to external third-party sites for informational or transactional purposes. MnW makes no guarantee as to the content, security, or practices of these sites.
  • Access to linked sites is at the user’s own risk. Users should review the policies and terms of all third-party sites before engaging with them.
  • MnW disclaims liability for third-party content, products, or services advertised or accessed via external links.

15. Marketing and Communications

  • Customers may opt-in to receive promotional emails, SMS, newsletters, and special offers. Consent for marketing may be withdrawn at any time via account settings or the unsubscribe mechanism in communications.
  • Transactional emails (order confirmations, password resets, legal notifications) are not subject to marketing preferences and will be sent as necessary.
  • MnW will not share customer details with external marketing agencies without explicit consent.

16. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected such information, please contact us immediately, and we will take appropriate action.

17. Security

  • We employ a variety of security measures including SSL encryption, firewalls, regular software updates, access controls, and security monitoring to safeguard user data and maintain system integrity.
  • Despite our efforts, no online system can be guaranteed 100% secure and we cannot guarantee absolute security. Users should use strong, unique passwords and log out after sessions, especially on public or shared devices.
  • We report data breaches to authorities and affected users as required by law and will take remedial actions to mitigate any risk.

18. Dispute Resolution and Governing Law

  • This policy, all Website activities, and any related agreements are governed by the laws of the Republic of South Africa.
  • In the event of a dispute, users are encouraged to contact our customer support team for prompt resolution. All complaints will be acknowledged within 2 business days and a substantive response provided within 10 business days.
  • If disputes cannot be resolved internally, they may be referred to the Consumer Goods and Services Ombud, the National Consumer Commission, or other appropriate regulatory bodies.
  • Both parties consent to the exclusive jurisdiction of the courts of South Africa for any unresolved legal matters.

19. Changes to Policy

  • MnW reserves the right to update or amend this Policy at any time. All modifications will be posted on the Website with the date of revision clearly indicated.
  • Continued use of the Website after policy changes constitutes acceptance of the new terms.

20. Acceptance of This Policy

By using our Website, you acknowledge that you have read and understood this privacy policy, and agree to the collection, use, and disclosure of your information as described herein.

Thank you for trusting MnW with your personal information. We are committed to safeguarding your privacy and providing a secure online shopping experience.

21. Contact Information

For any questions, complaints, or policy-related queries, please contact us using the details below:

Mild n Wild (Pty) Ltd

GJA Development Centre

Ezakheni Portion 302 IQ

Extension10, Lenasia

Johannesburg

South Africa

1827

         

Email Address: info@mildnwild.co.za  

Customer support operating hours: Monday – Friday, 09h00 – 16h00

Date of last update: 04/09/2025