Frequently Asked Questions
Currently, we operate exclusively online to provide convenience and accessibility to Users across South Africa.
Yes. Please refer to clause 10 of our Terms of Use.
Yes. Please refer to clause 9 of our Terms of Use.
Our range of products are perfect as gifts that your guests will truly appreciate and enjoy! We also offer customised corporate gifting solutions and bulk orders; get in touch with us to discuss the ideal choices for your business and budget.
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your parcel online.
All of our Atchars, Pickles, Condiments, and Sauces are suitable for both vegetarians and vegans, with the exception of our Veggie Atchar. Every product clearly lists its ingredients on the packaging. Please note that our nuts, dried fruit, and sweets are made in a facility that processes nuts, so they are not suitable for individuals with nut allergies. If you have any specific dietary needs, please reach out to us.
We would like to assure our valued Users that our Atchars, Pickles, Condiments, and Sauces are carefully preserved using only natural ingredients such as salt, vegetable oil, sugar or vinegar; we do not add any chemical preservatives to these products. Our nuts and sweets are preservative free. Please note that our dried fruit is preserved using Sulphur Dioxide.
Yes, our range of Atchars, Pickles, Condiments, and Sauces feature a variety of heat levels to suit every palate. You will find options that are mild and flavourful, as well as products that are extremely hot for those who enjoy a real kick. We encourage you to check the labels or product descriptions for specific heat indicators, ensuring you select the perfect match for your taste preferences.
We provide a recommended shelf life for all our products. Please ensure that all of our Atchars, Pickles, Condiments, and Sauces are refrigerated as soon as your order is received. Our nuts, dried fruit, and sweets should be kept in a cool, dry place.